Purpose & Scope

This privacy policy (together with our Customer Terms and Conditions and any other documents referred to in it) describes how PAIDX collects and uses your personal information, including the information you provide on our website and/or mobile application. It also describes your choices regarding our use of your personal information and how you can access and update this information.

Please read the following carefully to understand how we use the information you provide to us and the circumstances under which we will share it with third parties. By visiting our website (our “Website”) you are accepting and consenting to the practices described in this policy. Unless the context otherwise requires, a reference to the Website shall be deemed.

Use of Cookies. Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our website. For detailed information on the cookies, we use and the purposes for which we use them see our Cookie Policy.

Our website uses cookies, which are text files containing small amounts of information which are downloaded to your computer. This is a common practice among most websites. By accessing our website you are agreeing to our use of cookies. Cookies do lots of different jobs, like letting users navigate between pages efficiently, remembering user preferences and generally improving the browsing experience. Cookies cannot be used to identify users of our website personally.

Please note that it is possible to disable cookies being by changing browser settings. However, our website may not function properly and/or some features may not be available to users if cookies are disabled.

To read more about cookies go to www.allaboutcookies.org

Personal Data We May Collect About our Customers. The following information is the data we may collect and process about you:

You may give us information about you by filling in forms on our Website or by corresponding with us by phone, e-mail or otherwise. This includes (but is not limited to) information you provide when you register to use our Website, transfer money using our Website and when report a problem with our Website. The information you give us may include your name, date of birth, address, e-mail address and phone number, financial and credit card information, payment reason, personal description, geographic location, photograph, social security number and copies of identification, address proof and other documents.

With regard to each of your visits to our Website, we may automatically collect the following information, details of the money order you carry out via our Website, including the geographic location from which the transaction originates; technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform; and information about your visit, including the full Uniform Resource Locators (URL) clickstream to, through and from our Website (including date and time); what you viewed or searched for; page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), and methods used to browse away from the page and any phone number used to call our customer service number

We may receive information about you if you use any of the other websites we operate or the other services we provide. We may also receive information from the banks and other financial institutions you use to transfer money to us. We are also working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, analytics providers, search information providers, and credit reference agencies) and may receive information about you from them.

Use of Personal Data. We use information held about you in the following ways:

Use of personal data you provide us are as follows:

·          to carry out our obligations arising from any contracts entered into between you and us (including the Customer Agreement) and to provide you with the information, products and services that you request from us;

·          to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about (we will seek your consent);

·          to provide you with information about goods or services we feel may interest you;

·          to notify you about changes to our service;

·          to ensure that content from our Website is presented in the most effective manner for you and for your computer or mobile device; and

·          to comply with legal and regulatory requirements.

Use personal data we collect about you:

·          to administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;

·          to improve our Website to ensure that content is presented in the most effective manner for you and for your computer or mobile device;

·          to allow you to participate in interactive features of our service when you choose to do so;

·          as part of our efforts to keep our Website safe and secure;

·          to make suggestions and recommendations to you and other users of our Website about goods or services that may interest you or them.


Use of personal data we receive from other sources: We may combine this information with information you give to us and information we collect about you. We may use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Disclosure of Personal Data. We may share your information with selected third parties including business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you and help improve our Services; and analytics and search engine providers that assist us in the improvement and optimisation of our Services.

We may disclose your personal information to third parties if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply the Customer Agreement and any other documents referred to on it; or to protect the rights, property, or safety of paidx, our users, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection.

Storage of Customer Personal Data. The data that we collect from you may be transferred to a destination outside the European Economic Area (“EEA”). Some of those countries have a European Commission adequacy decision, which means they are considered to offer an adequate level of data protection.

Other countries do not have the same level of legal protection as countries in the EEA, or with an adequacy decision. If we do transfer your data in this way, we will take steps to ensure that it is protected to the same levels that apply in the EEA. This may include, for example, ensuring that the organisation receiving the data is registered with the EU-US Privacy Shield (in the case of transfers to the USA), or that we use the EU’s model contractual clauses.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted using Transport Layer Security (TLS). Where we have given you (or where you have chosen) a password that enables you to access certain parts of our Website, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the Internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our Website; any transmission is at your own risk. Once we have received your information, we use strict procedures and security features to try to prevent unauthorised access.

We restrict access to your personal information to only those employees of Paidx who have a business reason for knowing such information. We continuously educate and train our employees about the importance of confidentiality and privacy of customer information. We maintain physical, electronic and procedural safeguards that comply with the relevant laws and regulations to protect your personal information from any unauthorised access.

Access to Customer Data. Depending on applicable laws, you may have the right to access information held about you. Your right to access can be exercised in accordance with the relevant data protection legislation. Any access request may be subject to a fee to meet our costs in providing you with details of the information we hold about you.

Your Rights:

  • the right to be informed;
  • the right of access;
  • the right to rectification;
  • the right to erasure or restrict processing; and
  • the right not to be subject to automated decision-making.

You have the right to ask us not to process your personal data for marketing purposes by contacting us at info@paidx.co.uk

Our website may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that they have their own privacy policies and that we do not accept any responsibility or liability for them. Please check these policies before you submit any personal data to those websites.

Changes to our Privacy Policy. Any changes we may make to our privacy policy in the future will be posted on this page and, where appropriate, notified to you by e-mail. Please check back frequently to see any updates or changes to our privacy policy.

Law and Jurisdiction. This privacy policy and any dispute or claim arising out of the privacy policy are governed by English law. Any dispute or claim arising out of or in connection with the privacy policy will be subject to the non-exclusive jurisdiction of the courts of England and Wales.

Our Contact Details. Questions, comments and requests regarding this privacy policy are welcome and should be addressed to info@paidx.co.uk